Welcome to Accredited Distributors

Frequently Asked Questions

  • When do I pay for my online order?

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    The payment for your online order is taken upon checkout of your online shopping cart.

  • How do I know if you carry a certain brand or product?

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    Head to our Shop and search for a brand or product by using the search text box or the Brands drop down menu

  • A product I want is out of stock, what do I do?

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    We do our very best to minimise out-of-stock items but sometimes it is out of our hands. We replenish our stock on a weekly basis, so we encourage you to place your order for any out-of-stock items one week later. For further enquiries about out-of-stocks, contact our customer service team. 

  • How often do you load new products on your website?

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    We are constantly updating our product range as new products are released or we sign on new suppliers.

  • I am not sure which products to sell within my store. Can you help?

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    The ideal product mix is essential for maximizing your business sales. We have invested in business intelligent tools that monitor all sales data and enable all parties of the supply chain to analyse their sales and market trends. By using this resource, we can help you identify which products to carry within your store based on your local area. Contact our customer service team for assistance.

  • I cannot find a product I want, can you source?

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    We would love to hear from you, contact us with your request.

  • How can I provide feedback about a product?

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    We love to hear from our customers. Contact us with your feedback.

  • Do you have a self-service store where I can shop?

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    Unfortunately, no we don’t have a physical store. For safety reasons we are unable to allow customers entry into the warehouse. If you have any product enquiries, please contact us.

  • I have tried to merchandise my store but I haven’t noticed an increase in my sales. What am I doing wrong?

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    Contact our customer service team to discuss the ideal planogram for your business.

  • Will the product look like the product image?

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    Product Images are uploaded as they become available. Changes to packaging may occur from time to time and we try to keep our images current. At times, older images may be used to represent products.